Returns & Exchanges

At Simabrand, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a 30-day return policy for unused products in their original packaging.

1

Initiate Your Request

Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.

2

Prepare the Package

Carefully pack the unused beauty products in their original boxes, ensuring all seals are intact and including the printed return authorization form.

3

Ship the Items

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location within 7 days of your request.

4

Receive Your Refund

Once our quality control team inspects the items, your refund will be processed back to your original payment method within 5 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing