Frequently Asked Questions

Everything you need to know about your Simabrand beauty experience.

Are Simabrand products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All Simabrand products are 100% cruelty-free and we offer a wide range of vegan-certified options across our skincare and makeup lines.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy for opened beauty products?

We want you to love your glow. If you are not satisfied, you can return lightly used products within 30 days of purchase for a full refund or store credit.

Do you offer international shipping?

Absolutely! Simabrand ships to over 50 countries worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific location.

How can I track my package?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's website so you can monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.